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Account Manager

The Role

Steering projects to achieve greatness. Account Managers at Blue State are the backbone of our work serving as close partners to our clients, understanding their challenges and collaborating with diverse internal teams of strategists, designers, analysts, and more to develop thoughtful solutions and digital programmes. 

You'll work on digital advertising, fundraising, research and creative projects from start to finish, and help turn progressive ideas into actionable tactics, timelines, budgets, and deliverables.

We’re looking for someone who is passionate about helping our nonprofit and NGO clients thrive, working across cultures and countries to mobilise and raise millions for our clients making the world a better place. In this role, you will have the opportunity to work with clients from UN agencies to think tanks, corporate CSR teams and campaigning groups.

You need to be comfortable in a fast-paced environment, happy to spin multiple plates and ensure our clients and teams have what they need to succeed.

Day-to-day responsibilities:

  • Build client relationships and serve as a point of contact for key accounts on both a short- and long-term basis. You’ll be proactive in building relationships with key clients.
  • Manage resources within and outside Blue State to meet the objectives of clients, developing plans to make these objectives possible, setting (and exceeding) expectations
  • Lead multiple projects considering how all the pieces fit together across people, process and end goal offering new ways of working - collaborating closely with senior relationship managers and leadership.
  • Coordinate and monitor the work of internal delivery teams, contractors and partner agencies, to complete tasks on time and within budget - from strategies, testing plans, campaign assets and analysis of results. 
  • Draft client-facing presentations, agendas, timelines, and other internal or client-facing materials, attending, documenting, and generating action items emerging from client and team meetings.
  • Developing project proposals including financials, and scopes for a variety of digital projects, ensuring financial compliance.
  • Seek advice as appropriate and bring in senior colleagues and subject matter experts for support. Update team hours weekly and work with account leads or senior leadership to identify resource constraints / additional needs and identify possible solutions.

The team

At Blue State, our accounts team is at the heart of everything we do. We relish the challenges that have never been solved. We are close partners with our clients, understanding their needs, worries and hopes and translating that into inspiration for our strategy and creative teams.

Top things we're looking for

  • 3-5 years experience in a professional services field related to digital marketing in client services, sales and/or marketing. Experience delivering a variety of digital marketing and/or fundraising projects
  • Excellent written and oral communication skills and attention to detail
  • Experience in an agency setting or client management area is preferred, but we welcome applications from digital professionals who have managed projects and stakeholders in-house and wish to move to the agency world.
  • Experience leading projects beyond the UK (APAC/EMEA/Americas) is desirable - but the willingness and sensitivity to work with clients across cultures is essential
  • Ability to work effectively in a fast-paced environment, across different projects and clients, while maintaining a sense of perspective
  • Experience nurturing client relationships and building long-term partnerships. Knowing when to challenge clients and spotting opportunities
  • Ability to step in on an ad hoc basis on live projects to support team members
  • A shared passion and curiosity for making change. This includes comfort with ambiguity, a restlessness that resists the status quo, and a commitment to quality that ensures we’re always making progress.
  • Empathy, communication, respect, and the ability to act as a role model at Blue State. With the ability to interact with technical colleagues, business stakeholders, and clients across digital maturity.

At Blue State, diversity is a necessity, not a nice-to-have. We encourage those from underrepresented communities — women, ethnic diversities, LGBTQ+, immigrants, those with disabilities and people at all the intersections in between — to apply. Even if you don’t think your current skill set checks every box below, but this role seems to align with your strengths, we want to hear from you.

The Company 

Blue State is the purpose-driven creative and tech agency for brands and causes looking to inspire people to take action and drive create real change. With clients including the UNHCR, Google, Amnesty International, UNICEF, Medicines Sans Frontiers (MSF) and Oxfam, Blue State cultivates and mobilises communities, raises money and influences policy, builds platforms, and transforms how organisations engage their most important people. Led by some of the most creative and analytical minds from the political, nonprofit, and brand worlds, Blue State is a part of WPP and has more than 150 employees across five offices.

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